TERMS & CONDITIONS
1. ELECTRICAL COMPONENTS
All electrical items come with a 30-day warranty, unless stipulated otherwise in writing.
All electrical items are replacement warranty only. NO REFUNDS are given on electrical items.
All other items are 3 months parts replacement only.
All warranties are parts only. In the event of a warranty claim, “the company” will not be held responsible for any consequential loss or damage, labour, towing, loss of income, or downtime due to the failure of any parts sold.
The warranty duration on all engines, transmissions, and engine components is three months, with no exceptions.
3. Engines, Gearboxes, Differentials
Warranty will be void and no claim will be recognized where such failure has occurred due to:
a) Incorrect or lack of lubricant or fuel
b) Overheating or tab missing
c) Failure to carry out proper maintenance
d) Unauthorized repairs, alterations, or dismantle
e) Improper installation and/or application
f) Accident damage, overloading, or misuse
Engines are sold long bare. Any accessories supplied are for your convenience only. If you choose to use our accessories, they are not covered by warranty and may or may not be suited to your vehicle. We recommend the transfer of your existing accessories. We are not liable for labour costs for the transfer and/or warranty on these items.
In the event of a claim, “The Company” reserves the right to recover any costs involved in dismantling, inspecting, repairs, out-of-pocket expenses, and freight charges.
In the event of a dispute, an agreed mutual third party may be obtained to dispute the claim.
7. “The Company” will not be held responsible for any verbal or implied representation.
8. All claims must be accompanied by an official receipt.
9. RETURNS
a) No returns after 7 days
b) No returns on cut sections
c) Any special buy-ins will not be accepted for credit
d) Any parts dismantled or pulled apart are void of all return or warranty claims
e) All special order items are NON-returnable
10. FREIGHT
Interstate and international freight can be arranged on behalf of the customer. Note that goods are deemed to have left our possession, and the customer is deemed to have taken possession after the goods have:
Left our premises via freight companies, or
Left our driver’s possession.
As such, any goods in transit to the customer are the customer’s responsibility. This includes freight costs, insurance, etc.
Returns will only be accepted if the item is returned to our premises, freight is prepaid unless prior arrangements are made with “the company,” who will ultimately make the final decision on the choice of freight company and/or charges incurred.
11. PANELS
Panels are sold as inspected. The onus is on the buyer when purchasing panels based on colour.
No colours are guaranteed to be a perfect match. Choice of colour is the full responsibility of the customer.
Returns due to the wrong colour are done so at the buyer’s expense.
Panels and interior parts are sold as inspected. The responsibility is up to the customer to ascertain the correct make, model, and body type. “The company” will not be held responsible if the incorrect information has been given.
Panels and interior parts will only be accepted if returned in the same condition as they left our premises and within the 7-day return limit.
Summary
By installing our products, you:
a) Release Troubles Wrecking / Just Jeeps from labour, towing, and/or any costs due to failure of any parts supplied by us.
b) Agree to our seven-day return policy as of the date stipulated on the invoice.
To protect your warranty, you agree to do the following and understand failure to do so will void any warranty given:
Radiator and cooling system to be flushed (receipts of this will be sufficient proof and may be asked for upon any warranty claim)
Renew all belts (timing especially), hoses, radiator cap, spark plugs, oil, and oil filter. (Timing belt snap is not covered by warranty.)
Diesel – Injectors and injector pump to be serviced and fuel filter to be replaced.
Wrong diagnosis of vehicle faults strictly results in a non-refundable or non-returnable item, especially electrical items. Other items may come under a consideration credit note, but that is at our own discretion.
